| Our office staff is happy to answer your questions. And, we are interested in any comments you may have regarding our products and customer service. Contact Information | Telephone: | (828) 874-6660
(9:00 am - 4:00 pm ET, Monday - Friday) | | Fax: | (828) 874-1001 | | Email: | info@shadowboxesdirect.com | | Mailing address: | Shadow Boxes Direct
P.O. Box 599
Bunn, NC 27508 USA | | Web site address: | http://www.shadowboxesdirect.com | Comments, questions, or
suggestions about our web site: | webmaster@shadowboxesdirect.com | Placing Your Order
You may place your order from our secure online shopping Web site, or by telephone, FAX. If you call us, customer service hours are Monday through Friday. 11:00 AM until 4:00 PM Eastern Standard Time.
To place your order from our Web site, please see Place an Order Using the Secure Order Form in the How To topic in the Help section. Our secure online shopping Web site is open 24-hours-a-day, 7-days a week. We welcome you to browse or search our online catalog at your convenience.
Please see the contact information above for addresses, phone numbers, business hours and for telephone, fax, and mail orders. Terms and Conditions Nature of Goods
All of the products we sell are new. We do not sell used or refurbished products. ^ back to top ^ Product Availability
Most products in our catalog are in stock or are otherwise readily available. If, however, an item is not currently available, we will notify you immediately by email or telephone. If you choose to wait for the item, we will ship it when it is available at no extra cost to you. ^ back to top ^ Pricing
Although we make every attempt to keep the prices in our catalog up to date, all prices are subject to change without notice. The prices charged will be those in effect at the time of shipment. In the case where a price at the time of shipment is different than on your order, we will contact you by email or telephone requesting your authorization to proceed with the order.
All prices are stated in U.S. dollars.
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Sales Tax
7.75% sales tax is added to orders shipped to destinations in North Carolina. ^ back to top ^ Payment Terms
When you submit an order from our Web site, you have three choices for submitting your payment: - You may provide your credit card information on our secure online order form, or
- You may phone or FAX us to give us your credit card number, or
- You may mail your check or money order to us.
We accept Visa, MasterCard, Discover, and American Express credit cards; certified checks; and postal money orders. Personal checks are accepted subject to collection of funds.
Please note that we cannot fulfill your order until we receive your payment.
An additional fee of $20.00 will be charged for any check returned due to insufficient funds.
All accounts not paid within 10 days after the billing date will be charged 1 1/2 % per month (18% APR). Minimum rebilling fee: $.50. ^ back to top ^ Time Frame for Fulfillment of Orders
Orders we receive before 2:00 PM will be shipped the same day if the merchandise is in stock. ^ back to top ^ Electronic Settlement Practices
Our policy is to apply the charge to your credit card upon shipment of the items ordered. If an item is backordered, your credit card will not be charged for that item until the item is shipped. ^ back to top ^ Shipping and Handling
We ship to destinations anywhere around the world.
Please see the Shipping and Handling page for complete details. ^ back to top ^ Merchandise Return Policy
Order with confidence. We guarantee your complete satisfaction. If any non-custom made item does not meet your expectations, return it within 30 days for full credit. Custom-made items cannot be returned. Please remember, however, that shipping and handling is not refundable.
> Returns are subject to a 20% restocking charge.
If you choose to ship your order back to us, you are responsible for any shipping or handling charges you might incur. We suggest that you ship your order via Federal Express or UPS to making tracking your return easier.
If you do need to return an item, call us for instructions and an authorization number. Returns are not accepted without a return authorization number. ^ back to top ^ | 
