Shipping and Handling

We ship to destinations anywhere around the world. Our standard method of shipping is via USPS and UPS. Additional charges apply for bulky items, expedited deliveries or shipments outside the Continental U.S.A. (see below). Please note that shipping charges are non-refundable.

Important Notice About Expedited Shipping

Expedited Delivery to U.S.A.

We can arrange for expedited delivery for orders delivered to U.S. destinations -- Next Day Air (one business day), Second Day (two business days) or Third Day (3 business days).

Please note that when you request expedited delivery, your order total does not include the shipping charges. We will send you an email with your estimated shipping charges for the service you ordered. In order for us to process and ship your order, you must reply to the email that includes the original email of shipping charges. You must state that you accept the charges and sign by printing your name. As soon as we receive your email we will process your order. Emails received after 12 noon ET are not guaranteed to ship the same day.

Please note: Customers choosing expedited services by UPS or Postal Service do so at their own risk. In the event of breakage or delays we will not refund any expedited delivery charges paid by customer for UPS next day, 2nd day or 3rd day select or expedited U.S. Postal charges for expedited delivery. We will refund reg. UPS ground and USPS surface mail charges for breakage but not for delays. Also, customers who refuse delivery for any reason will not have delivery charges refunded

About Dimensional Shipping Costs

Expedited deliveries go by air freight. Charges are based on Dimensional Weight, that is, the size of the box and its weight. In some cases, these charges can equal or far exceed the value of the merchandise. We determine the cost of shipping upon packing and weighing your order -- as it is ready to leave.

Expedited Delivery Examples Rates vary based on size of box, weights and destination. Here are some examples and approximate costs for delivering a 12" x 12" x 12" box weighing 5 pounds shipping from our Southwest warehouse:

UPS RATES INCREASE ABOUT 5% EACH YEAR PLUS THERE IS A 10% FUEL SURCHARGE ADDED TO THE EXPEDITED FREIGHT CHARGE WHICH CAN CHANGE AT ANY TIME. ALSO, IF YOU LIVE OUTSIDE CITY LIMITS YOU MAY BE CHARGED A UPS OUT OF DELIVERY AREA SURCHAGE OF UP TO $2.60 PER BOX.

Shipping to U.S.A.

Standard Shipping to U.S.A.

We ship orders to destinations within the contiguous U.S.A., Alaska, Hawaii, U.S. territories and possessions, and APO and FPO addresses via United States Postal Service Priority Mail or UPS Ground Service.

The standard shipping and handling charge for deliveries to U.S.A. destinations varies, depending on the shipping destination and the value of your order. Delivery times vary from 2 to 7 days. We ship most packages 3 pounds and more by UPS because we have less breakage than with the post office.

UPS calculates shipping based on weight, size of package and destination (miles). On top of the shipping charge they (UPS) will add the following charges if applicable: If the shipment is going to a residential address (even if you consider yourself a business working out of your residential home) UPS has a surcharge of $2.05 per box. If your business or home is more than 10 miles from their distribution hub there is an out of delivery area surcharge up to $2.65 per box.

If you are receiving 200 pounds or more in one shipment at a residential address there is an additional surcharge by UPS. There is also a fuel surcharge that can change weekly and insurance amounts of $101 or more per box is additional as is adding signature confirmation. Since there is no way to calculate how far you are from their distribution center or what the daily fuel surcharge is we use a formula that is not perfect but works well for nearly all our shipments. These charges apply to the continental United States excluding Alaska. To cover the expense of handling (box, filler and labor) you may have up to $1.00 per box added.

If you feel your shipping charges are out of line with the formula below please call us at our toll free number 1-800-923-9496.

Continental U.S.A.

UPS RATES INCREASE ABOUT 5% EACH YEAR PLUS THERE IS A 10% FUEL SURCHARGE ADDED TO THE EXPEDITED FREIGHT CHARGE WHICH CAN CHANGE AT ANY TIME. ALSO IF YOU LIVE OUTSIDE CITY LIMITS YOU MAY BE CHARGED A UPS OUT OF DELIVERY AREA SURCHAGE OF UP $2.65 PER BOX.

Alaska and Hawaii

We cannot calculate shipping charges in advance for orders going to Alaska or Hawaii. In these cases, your order total does not include the shipping charges. We will send you an email with your estimated shipping charges for the service you ordered. In order for us to process and ship your order, you must reply to the email that includes the original email of shipping charges. You must state that you accept the charges and sign by printing your name. As soon as we receive your email we will process your order. Emails received after 12 noon ET are not guaranteed to ship the same day.

Expedited Delivery to U.S.A.

We can arrange for expedited delivery for orders delivered to U.S. destinations -- Next Day Air (one business day), Second Day (two business days) or Third Day (3 business days). If you request expedited delivery, please see Important Notice About Expedited Shipping for details.

Also, please note that UPS Third Day Select service is not available for destinations in Alaska or Hawaii.

Shipping Outside of the U.S.A.

BUYER NOTICE: GLASS OR PRODUCTS CONTAINING GLASS

WE DO NOT INSURE PRODUCTS CONTAINING GLASS SHIPPED OUTSIDE THE USA. WE ARE NOT LIABLE FOR ANY CRACKS, BREAKAGE OR CHIPS IN GLASS PRODUCTS. THERE WILL BE NO REFUNDS, REPLACEMENT, CREDITS OR SHIPPING REIMBURSMENTS FOR GLASS PRODUCTS.

We cannot calculate shipping charges in advance for orders going outside of the U.S.A. In these cases, your order total does not include the shipping charges. We will send you an email with your estimated shipping charges for the service you ordered. In order for us to process and ship your order, you must reply to the email that includes the original email of shipping charges. You must state that you accept the charges and sign by printing your name. As soon as we receive your email we will process your order. Emails received after 12 noon ET are not guaranteed to ship the same day.

We will notify you via email of shipping and handling charges for your order. Please note that recipients are responsible for paying duties and taxes.

Standard Shipping Outside of the U.S.A.

We ship to destinations outside of the U.S. via UPS Air. If you prefer postal service delivery, please state your preference in the comments section of the order form. The least expensive postal delivery rates can take up to 7 weeks for delivery but are far less expensive than UPS. We will notify you via email of shipping and handling charges for your order. Please note that recipients are responsible for paying duties and taxes.

Expedited Delivery Outside of the U.S.A.

For our international customers, we can arrange for expedited delivery using the United States Postal Service's Express Mail, Global Priority Mail or Air Parcel Post. If you want this service, please state your preference in the comments section of the order form.

Please note that when you request expedited delivery, your order total does not include the shipping charges. We will send you an email with your estimated shipping charges for the service you ordered. In order for us to process and ship your order, you must reply to the email that includes the original email of shipping charges. You must state that you accept the charges and sign by printing your name. As soon as we receive your email we will process your order. Emails received after 12 noon ET are not guaranteed to ship the same day.

Please see Important Notice About Expedited Shipping for details.